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Cedar Homes » CUSTOMER TESTIMONIALS
OUR SATISFIED CLIENTS TELL THEIR OWN STORY...
MEET OUR CLIENT SERVICES DEPARTMENT!
 
Our Client Services Department is dedicated to the success of your building project. Find out exactly how they manage successful client building projects in our Construction Services Division!

CLIENT TESTIMONIALS...

We believe the materials and engineering provided by Town & Country, combined with the quality construction, will ensure this home will be standing for the next 100 years.

Your firm performed admirably at every step of the process.

- David and Linda White

We have enjoyed and appreciated the outstanding job that Town & Country has done. This has been a huge undertaking for us and all of the wonderful people with whom we have worked have made it so much easier than we had expected. We feel we have a home that we can keep in our family for generations.

- Don and Bernadette Burkhardt

With your help, what started out as just a fun family home turned into a real dream home, a home that will be a great gathering place for generations to come. It brings us joy every time we walk through the front door.

- Anne and Skip Simms

A company's success is ultimately the result of the sum of its people. If Town & Country is as successful on every project as it was on ours, it is due to the quality of its fine employees. We thank the entire Town & Country team for helping us create a family vacation home that we will enjoy for generations to come.

- Robert L. Zielsdorf

The entire experience of planning, modifying, watching construction, and taking possession of our Town & Country home far exceeded our expectations.

-Bob and Nancy Bierley, Traverse City, Michigan

From the home tours to the actual layout of room sizes as well as the actual lot staking for the home, it could not have turned out better.

Ron (our project manager) even took three of my closet doors, which were damaged by the carpet layers, home with him and repaired them on his own time.

We feel the home looks better than we had ever imagined.

I would like to thank you and your associates for a wonderful experience. We look forward to living in this home, year round, for many years.

-Daniel E. Hoggard, President & CEO - NDC

It was a pleasure to meet you and to work with Town and Country. Every subcontractor was a pleasure to work with and we have appreciated their carefulness and expertise.

Thank you for being our builder, for assigning Jeff to us and for the guarantee of follow up for the future.

-Marvin and Mary Jane Jewell

Thanks for helping us through this entire process. You have been a refreshing delight and, as a result, we truly do have a beautiful home.

-Jack & Carol Koepke

Our home is beautiful. We enjoy it and it is admired by others. I wanted to let you know how indebted we are to Dave, Arden, and Eric. Their personal touches were very significant.

-Bill Mogk

From the moment we decided to build a Town & Country home we have never questioned ourselves on making the correct choice. Not only was our Design Manager, Doug Boor helpful in guiding us through the initial phase, but also every design manager (a special thanks to Sam) we came in contact with was eager and willing to answer our numerous questions.

-Sincerely, Carl & Kim Reid

A wonderful and stress free experience has been the result of developing a new custom home with the team at Town and Country Cedar Homes of Northern Michigan. Although we thought we had a very good idea of what we wanted in a home, the various individuals with specialized talents at T&C helped to refine and dramatically improve our thoughts into a final product we will be proud to call our home. With a strong understanding of project management and a dedicated commitment to communication with the client, stress as a result of "not knowing or understanding" was completely eliminated from the development experience. From our napkin sketches, Scott Paquette (Design Manager at T&C) eloquently walked us through the T&C steps of concept plan, prelim plan, permit plan, and construction drawings. Although we were allowed and encouraged to give as much input and change as we felt necessary, the information was always presented to us in a way where simple yes-no answers would suffice in the process as well. As an added benefit of working with T&C, while not living in the Michigan area, first class support has been provided to our Builder (Mark Kattelman of Mill Valleys Builders, Bloomington Illinois) allowing him to build his first T&C home as though he has built them for years. Standard drawing packages are extensive, CAD support available for any additional details needed, and phone-fax-email always available for any questions. As if all this were not enough, T&C presented us with a high quality 3D digital representation of our homes final design, prior to any construction beginning. This not only provided us the ultimate visual confirmation that we would end up with the perfect home we had hoped for, but superbly validated the design and development process structure. The DVD walk-through and fly-by left us in a state of complete awe that we could see such an exact representation of our home a full year before construction is complete!

Kudos to a top notch company that the construction industry could learn many lessons from!

-Doug and Angie Poe, Mahomet, Illinois

In the beginning I though this process could be a nightmare. Like they say, a doctor is usually the worst patient and I thought my husband would be the worst customer. He has been a builder for 47 years and is very particular and very outspoken!

Our greatest concern going into this project was the distance from your operation to our building site. There were absolutely no problems-deliveries were always there when needed and there was always enough quantity to finish the job.

With a project the size and complexity of ours, there are bound to be problems. In every case, Town & Country went above and beyond to see that every problem, large or small, was taken care of.

During the building and planning of our home, my husband talked to a dozen different people from your company. Each one was friendly, knowledgeable and so helpful. Our favorite, of course, would be our beloved “Sam”, our saleslady. I loved her the first time I saw her and knew Jeff would be impressed by her professionalism and knowledge o f the product. I was hoping, between Sam and I, we could change Jeff’s mind about building a log home - a fantasy of mine for years. But was told Fritz Builders didn’t build log homes. Now, even the “Great Skeptic Jeff” is glad we build our log home. This is a true testament of Town & Country making a building experience so much fun and exciting. We couldn’t be happier!

From the bottom of our hearts we thank everyone at Town & Country for truly making our dream come true!!

- Jeff & Barb Fritz

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